If the customer’s vehicle breaks down on the road and the rescue service is not timely, the safety of people, vehicles, and goods cannot be guaranteed, and the economic loss caused is even more immeasurable. To change it, the rescue time limit must be specified, and manpower and material resources must be invested.

Aoling is well aware of the pain points of customers. In order to respond to the country’s timely, fast and efficient solution of customer vehicle road rescue service problems, Aoling launched the "Three-Hour Rescue" service project to directly contact customers who need to be rescued and act as problem solvers.　

Where there are wheels, there is Aoling service. The service attitude and level directly affect the user's experience and feeling of the service. In the face of customer needs, Aoling promises "customers call, and Aoling responds" to let customers repair Worry-free.

Customers have called

For Aoling, customer service guarantee is the biggest thing.

On the morning of May 7, 2020, when Mr. Zhu, a customer from Heilongjiang, drove an Aoling Express to pull bulk cargo, he found that the vehicle had a fault light, boring, and speed limit problems, so he immediately called the local Aoling Rescue Service center phone.

During the epidemic in Heilongjiang, Master Zhu could not drive the vehicle to the service station. After receiving the call, the Aoling Rescue Service Center, with the consent of the marketing manager, dragged the vehicle back to the service station for maintenance.

The Aoling Rescue Service Center arranged for technicians to go to the scene immediately. It took 70 minutes to arrive at the destination. After the technicians inspected the vehicle, it was found that the vehicle EGP, muffler assembly and nitrogen oxygen sensor were faulty, and the vehicle was tested several times after replacing the parts. The fault is resolved.

Master Zhu said that Aoling is a big brand and is trustworthy. "Aoling Rescue within 3 hours" is too efficient, the technical staff is high, and the after-sales service attitude is good! The epidemic has not delayed their pace, and praised the service center!

Oling has responded

Aoling is always there anytime, just to provide customers with the most considerate service!

At 10 o'clock on the morning of May 12, 2020, Mr. Liu, a customer from Shandong, found that the vehicle could not be put on gear, the clutch could not move, and could not be driven. The vehicle was broken in Wangjialou, Jiaonan City. I immediately called the local Aoling Rescue Service Center.

The service center responded positively and quickly arranged technicians to go to the site for repairs after receiving the call. After about 24 minutes from the customer, the technicians rushed to the site and spent a total of 30 minutes on site inspection and identified it as the cause of the welding fracture of the clutch booster bracket.

Because the customer's vehicle was pulling the shot blasting machinery textile parts and was eager to deliver the goods, the technicians performed welding repairs on the welding of the clutch booster bracket. Finally, a warm meal was given to the customer.

After the incident, Master Liu, who was already very anxious, after the rapid repair and handling of the rescue center, highly praised Aoling’s "three-hour rescue" service, and was very satisfied with Aoling’s service attitude and felt particularly warm.

One more promise and one more peace of mind. For Aoling, things related to people's livelihood are important things, things related to car owners are important things, and things related to service guarantees are important things.

Customers’ affirmation is our driving force, quick response and mission must be achieved! We will continue to promote Aoling’s "Three-Hour Rescue" service. As long as customers call, Aoling will definitely respond!

E-mail :
dbyjxc@126.com

WhatsApp/Tel：
8615143523338

Address：
Changchun City Changde New District Changchun Changdong Northeast Open Development Pilot District (Changde New District) Management Committee (No. 1 Changde Street) Room 518